{
    "byline": "Dan Davies",
    "charset": "UTF-8",
    "dir": null,
    "excerpt": "In The Unaccountability Machine, Dan Davies argues that organizations form \u201caccountability sinks,\u201d structures that absorb or obscure the consequences of a decision such that no one can be held directly accountable for it. Here\u2019s an example: a higher up at a hospitality company decides to reduce the size of its cleaning staff, because it improves the numbers on a balance sheet somewhere. Later, you are trying to check into a room, but it\u2019s not ready and the clerk can\u2019t tell you when it will be; they can offer a voucher, but what you need is a room. There\u2019s no one to call to complain, no way to communicate back to that distant leader that they\u2019ve scotched your plans. The accountability is swallowed up into a void, lost forever.",
    "lang": null,
    "length": 4791,
    "publishedTime": null,
    "siteName": null,
    "title": ""
}